I have not had hot water for over a week. I originally called my usual HVAC guy (looking back that was a bad idea), and they told me that I could get a new water heater. The guys came out on a Friday and saw the small space I have and said that they could not install the new one. I threw them out of my house. I then remembered Bishop from when I lived in the area and called them. Gina was great in listening my issue. She had Joe come out. He was very personable and told me what I needed and he ordered the new water heater. This morning Bryan and Brian came out. They were great! Bryan answered all my questions. I now will have Bishop be not just plumber, but my HVAC as well. Thank goodness for Bishop!!